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Genesys

Genesys powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in over 100 countries trust the industry’s #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships.
Company URL: genesys.com   |   Address: 7601 Interactive Way, , Indianapolis, IN 46278

Customer Interaction Center (CIC)

Customer Interaction Center (CIC) is an all-in-one IP communications software suite that provides multichannel interaction management functionality for contact centers and enterprises of all sizes. Its single-platform, standards-based architecture reduces overall costs, while simplifying system management. CIC, which can be deployed via the cloud or on-premises, offers the following features: IP PBX, unified messaging, presence management, conferencing, skills-based routing and queuing, interactive voice response, call and screen recording, predictive dialing, workforce optimization, business process automation, speech analytics, automated customer satisfaction surveys, and more.
Last Updated: 02/10/14
Categories: » Call Center Management    » Enterprise Application    » Business Process Management    » Software as a Service    » Wireless/Mobile   
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Contact: Marketing
Email: info@ININ.com
Phone: 317-872-3000
Product URL: genesys.com
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