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Genesys |
| Genesys powers more than 25 billion of the worlds best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in over 100 countries trust the industrys #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships. |
| Company URL: genesys.com | Address: 7601 Interactive Way, Indianapolis, IN 46278 |
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| Customer Interaction Center (CIC) Last Updated: 02/10/14
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Customer Interaction Center (CIC) is an all-in-one IP communications software suite that provides multichannel interaction management functionality for contact centers and enterprises of all sizes. Its single-platform, standards-based architecture reduces overall costs, while simplifying system management. CIC, which can be deployed via the cloud or on-premises, offers the following features: IP PBX, unified messaging, presence management, conferencing, skills-based routing and queuing, interactive voice response, call and screen recording, predictive dialing, workforce optimization, business process automation, speech analytics, automated customer satisfaction surveys, and more.
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| Categories: » Call Center Management
» Enterprise Application » Business Process Management » Software as a Service » Wireless/Mobile |
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| White Papers |
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Cloud-Based Contact Center
By Interactive Intelligence 09/04/12
As companies consider moving business communications to the cloud, what are the primary benefits they can expect? Are cloud]based contact center infrastructure solutions still intended primarily for small contact centers?
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Excelling at Mobile Customer Service
By Interactive Intelligence 09/04/12
The rapid advance of smartphones and the development of mobile apps have given consumers newfound freedom and convenience. For businesses, this new mobile approach has provided a way to serve customers better and faster.
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Humanizing Business Process Automation
By Interactive Intelligence 09/04/12
Years ago when I started in business, my manager put these three words up on the board (and I wont say what kind of board it was): good, fast, and cheap.
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A Look at Social Media and the Contact Center
By Interactive Intelligence 02/14/12
Integrating social media for customer care isn't really the question for businesses anymore. The bigger question is, "How do we manage it?" Blair Pleasant of COMMfusion LLC and Tim Passios of Interactive Intelligence identify four steps a company can take to address the issues of overseeing a social media initiative, and making it successful both in the contact center and organization-wide.
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Consolidating Infrastructures: New Call to Business for IT
By Interactive Intelligence
The gluttonous expansion of servers to keep pace with demand is reversing, with more CIOs planning to consolidate applications and data centers, and increase their use of SaaS. Consolidated systems are seen as helping to get business and IT on the same page. Read this paper to learn more.
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Securing Your Business With IP Communications
By Interactive Intelligence
An all-in-one application approach to voice, message and data security based on SIP and open standards is a viable option today. A single SIP-supported data network has fewer access points for potential attacks and can address all human factors. Read this paper to gain a better understanding.
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