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Search Results: Genesys 1 Product(s) Found

Genesys

Genesys powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in over 100 countries trust the industry’s #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships.
Company URL: genesys.com   |   Address: 7601 Interactive Way, Indianapolis, IN 46278
Customer Interaction Center (CIC)
Last Updated: 02/10/14


Customer Interaction Center (CIC) is an all-in-one IP communications software suite that provides multichannel interaction management functionality for contact centers and enterprises of all sizes. Its single-platform, standards-based architecture reduces overall costs, while simplifying system management. CIC, which can be deployed via the cloud or on-premises, offers the following features: IP PBX, unified messaging, presence management, conferencing, skills-based routing and queuing, interactive voice response, call and screen recording, predictive dialing, workforce optimization, business process automation, speech analytics, automated customer satisfaction surveys, and more.
Categories: » Call Center Management    » Enterprise Application    » Business Process Management    » Software as a Service    » Wireless/Mobile   
» Request More Information
Contact: Marketing
Email: info@ININ.com
Phone: 317-872-3000
URL: http://www.inin.com/solutions/
White Papers
Cloud-Based Contact Center

By Interactive Intelligence
09/04/12

As companies consider moving business communications to the cloud, what are the primary benefits they can expect? Are cloud]based contact center infrastructure solutions still intended primarily for small contact centers?

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Excelling at Mobile Customer Service

By Interactive Intelligence
09/04/12

The rapid advance of smartphones and the development of mobile apps have given consumers newfound freedom and convenience. For businesses, this new mobile approach has provided a way to serve customers better and faster.

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Humanizing Business Process Automation

By Interactive Intelligence
09/04/12

Years ago when I started in business, my manager put these three words up on the board (and I won’t say what kind of board it was): good, fast, and cheap.

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A Look at Social Media and the Contact Center

By Interactive Intelligence
02/14/12

Integrating social media for customer care isn't really the question for businesses anymore. The bigger question is, "How do we manage it?" Blair Pleasant of COMMfusion LLC and Tim Passios of Interactive Intelligence identify four steps a company can take to address the issues of overseeing a social media initiative, and making it successful both in the contact center and organization-wide.

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Consolidating Infrastructures: New Call to Business for IT

By Interactive Intelligence

The gluttonous expansion of servers to keep pace with demand is reversing, with more CIOs planning to consolidate applications and data centers, and increase their use of SaaS. Consolidated systems are seen as helping to get business and IT on the same page. Read this paper to learn more.

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Securing Your Business With IP Communications

By Interactive Intelligence

An all-in-one application approach to voice, message and data security based on SIP and open standards is a viable option today. A single SIP-supported data network has fewer access points for potential attacks and can address all human factors. Read this paper to gain a better understanding.

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