By Dr. Ayesha Habeeb Omer
No one disputes the importance of enterprise resource management (ERP) systems such as SAP in improving business processes and organizational efficiencies. Companies invest huge amounts of money, time, and resources to set up these systems for operational efficiency. But, sometimes, the outcome is not as expected. A research report by Panorama consulting shows that about 21percent of ERP implementation projects are unsuccessful. According to the Deloitte CIO survey, resistance to change is the top barrier to SAP implementation. End users are often reluctant to adapt to the new system.